Terms & Conditions

Effective Date: 11 August 2026

Welcome to Ramsetu Healthcare Services. These Terms & Conditions govern your access to and use of ramsetuhealthcareservices.in, including the forms, information and services available through the website.

By accessing this website, submitting any form, requesting information, applying for a position, or using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. About Ramsetu Healthcare Services

Ramsetu Healthcare Services provides healthcare support and home-care related services, including but not limited to:

• Patient Care Services
• Elderly Care Services
• Caretaker Services
• Home-care assistance
• Patient support and companionship
• Assistance with day-to-day activities
• Other healthcare and support services offered by Ramsetu Healthcare Services

The availability and scope of services may depend upon the patient’s requirements, location, availability of suitable personnel and the specific service arrangement.

2. Use of the Website

This website is provided for informational, communication, service enquiry and application purposes.

Users agree to use the website only for lawful purposes and must not:

• Submit false, misleading or fraudulent information.
• Use the website for unlawful activities.
• Attempt unauthorized access to the website or its systems.
• Interfere with the security or functioning of the website.
• Upload or transmit malicious code, files or software.
• Impersonate another person.
• Misuse any form or information available through the website.

3. Website Forms

Ramsetu Healthcare Services provides the following forms or form-based facilities through the website:

3.1 Contact Us Form

The Contact Us Form is provided for users who wish to contact Ramsetu Healthcare Services regarding general questions, service-related information, feedback or other legitimate communication.

Users may be asked to provide information such as:

• Name
• Email address
• Phone number
• Message or enquiry details
• Other information voluntarily provided by the user

Information submitted through the Contact Us Form may be used by Ramsetu Healthcare Services to:

• Respond to the user’s enquiry.
• Contact the user regarding their request.
• Provide information about relevant services.
• Follow up regarding the submitted communication.

Users should not submit sensitive medical information, passwords, financial information or other unnecessary confidential information through the general Contact Us Form.

3.2 Enquiry Form – Google Form

The website may provide an Enquiry Form hosted through Google Forms for users who wish to enquire about Ramsetu Healthcare Services, patient-care services, elderly-care services, caretaker services or other available services.

The Enquiry Form may request information necessary to understand the user’s requirements, which may include:

• Name
• Contact details
• Location
• Patient-related requirements
• Preferred service
• Duration or timing requirements
• Other information relevant to the enquiry

By submitting the Enquiry Form, the user authorizes Ramsetu Healthcare Services to contact them using the contact information provided for the purpose of responding to the enquiry and discussing the requested services.

The submission of an enquiry does not constitute confirmation, booking, appointment or acceptance of services.

All service requests remain subject to availability, suitability, service requirements and confirmation by Ramsetu Healthcare Services.

Because the Enquiry Form is hosted using Google Forms, the form and information submitted through it may also be subject to Google’s applicable terms, privacy practices and technical policies.

Users should review Google’s applicable policies where appropriate.

3.3 Application Form – Google Form

The website may provide an Application Form hosted through Google Forms for individuals who wish to apply for employment, caregiver positions, healthcare-support positions or other opportunities with Ramsetu Healthcare Services.

Applicants may be required to provide information such as:

• Full name
• Contact details
• Address/location
• Educational qualifications
• Professional qualifications
• Work experience
• Skills
• Availability
• References
• Resume/CV or other relevant information
• Other information reasonably required for recruitment

By submitting an Application Form, the applicant confirms that the information provided is true, accurate and complete to the best of their knowledge.

Ramsetu Healthcare Services may use the information submitted in an application for:

• Reviewing the applicant’s suitability.
• Contacting the applicant.
• Conducting recruitment and selection.
• Verifying qualifications and experience.
• Conducting background or reference checks where appropriate and legally permissible.
• Maintaining recruitment records.
• Communicating with the applicant regarding current or future opportunities.

Submission of an application does not guarantee an interview, selection, employment, appointment or engagement with Ramsetu Healthcare Services.

Ramsetu Healthcare Services reserves the right to accept or reject any application based on its recruitment requirements, eligibility criteria, verification results, availability of positions and other relevant considerations.

Because the Application Form is hosted using Google Forms, information submitted through the form may also be processed or stored through Google’s systems and may be subject to Google’s applicable terms and privacy policies.

4. Accuracy of Information Submitted Through Forms

Users and applicants are responsible for ensuring that all information submitted through any website form is accurate, complete and up to date.

Ramsetu Healthcare Services shall not be responsible for problems arising from incorrect, incomplete, outdated or misleading information submitted by a user or applicant.

Providing false or fraudulent information may result in:

• Rejection of an enquiry or application.
• Cancellation of a service request.
• Termination of an engagement or employment, where applicable.
• Appropriate legal action where warranted.

5. Communication and Follow-Up

By submitting the Contact Us Form, Enquiry Form or Application Form, users may be contacted by Ramsetu Healthcare Services through the contact details provided in the relevant form.

Communication may include:

• Telephone calls
• SMS
• Email
• WhatsApp or other available communication channels

Such communication will generally relate to the enquiry, requested services, application or other matter submitted by the user.

Users should provide contact details that they are authorized to use.

6. Healthcare and Medical Disclaimer

Ramsetu Healthcare Services provides home-care, caretaker and healthcare-support services.

Information available on this website is for general informational purposes and should not be considered medical diagnosis, treatment or professional medical advice.

Unless specifically provided by an appropriately qualified and authorized healthcare professional, caregivers and support personnel are not a substitute for:

• Doctors
• Hospitals
• Emergency medical services
• Nurses or other licensed healthcare professionals
• Other qualified medical professionals

In case of a medical emergency, users should immediately contact appropriate emergency medical services or seek treatment from the nearest suitable medical facility.

7. Patient Information

When requesting patient-care services, clients may be required to provide relevant information about the patient’s condition and care requirements.

Such information should be accurate and relevant to the services being requested.

The client/patient or their authorized representative is responsible for providing information necessary for safe and appropriate service delivery.

Users should avoid submitting unnecessary sensitive medical information through the general Contact Us Form.

Where detailed patient information is required for service delivery, it may be collected through an appropriate communication channel or process communicated by Ramsetu Healthcare Services.

8. Service Availability

Submitting a form does not guarantee that a particular service, caregiver or personnel will be available.

Ramsetu Healthcare Services may:

• Accept or decline a service request.
• Assign personnel based on availability and suitability.
• Replace assigned personnel where reasonably necessary.
• Modify service schedules where circumstances require.
• Decline services that fall outside its scope or capability.

A service will be considered confirmed only after confirmation by Ramsetu Healthcare Services.

9. Caregiver Assignment and Replacement

Ramsetu Healthcare Services will make reasonable efforts to assign suitable personnel based on the requirements communicated by the client.

However, a specific caregiver cannot always be guaranteed.

A caregiver may be replaced due to:

• Illness or absence
• Availability issues
• Performance or conduct concerns
• Client or caregiver safety concerns
• Operational requirements
• Emergency circumstances
• Other reasonable circumstances

10. Client Responsibilities

Clients and patients/family representatives are responsible for:

• Providing accurate information.
• Communicating relevant care requirements.
• Informing Ramsetu Healthcare Services about important medical or safety concerns.
• Providing necessary medicines, equipment and medical supplies unless otherwise agreed.
• Providing a safe environment for caregivers.
• Treating caregivers and staff respectfully.
• Making payments within the agreed time.
• Not requiring caregivers to perform duties outside their agreed responsibilities or qualifications.

11. Service Charges and Payments

Service charges may vary depending upon:

• Type of service
• Duration
• Number of hours/days
• Patient requirements
• Location
• Special care requirements
• Personnel requirements
• Other factors applicable to the requested service

Applicable charges and payment arrangements will be communicated to the client before or during confirmation of the relevant service, wherever reasonably practicable.

Failure to make payment within the agreed period may result in suspension or termination of services.

12. Cancellation and Refunds

Cancellation, rescheduling and refund conditions may vary depending upon the service and specific arrangement agreed with the client.

Charges for services already provided may not be refundable.

Where a separate written agreement, invoice or service confirmation contains specific cancellation or refund conditions, those conditions will apply to the relevant service.

13. Application and Recruitment

Submitting an application through the Application Form does not create an employment relationship between the applicant and Ramsetu Healthcare Services.

Any employment or engagement will be subject to a separate offer, appointment letter, agreement or other applicable documentation.

Ramsetu Healthcare Services may verify information provided by applicants, including qualifications, experience, references and other relevant information, subject to applicable law.

Applicants must not submit forged, fabricated or misleading documents or information.

14. Personal Belongings and Valuables

Clients are advised not to leave unnecessary cash, jewellery, valuable documents, electronic devices or other valuables unattended with caregivers or service personnel.

Any concern regarding loss, damage, theft or misconduct should be reported to Ramsetu Healthcare Services promptly so that the matter can be reviewed appropriately.

15. Third-Party Services – Google Forms

Certain forms available through this website may be hosted or processed using third-party services such as Google Forms.

Ramsetu Healthcare Services does not control the technical infrastructure, availability or independent policies of such third-party services.

Use of third-party form services may be subject to the applicable terms, privacy policies and technical conditions of the relevant third-party provider.

Ramsetu Healthcare Services will use information submitted through its forms for legitimate business, service, communication and recruitment purposes as applicable.

16. Privacy and Personal Information

Information submitted through the website and its forms may include personal information.

Such information may be used for purposes including:

• Responding to enquiries.
• Providing requested services.
• Communicating with clients.
• Processing service requests.
• Recruitment and application processing.
• Verification of information.
• Maintaining business records.
• Improving our services and communication.

For further information regarding the collection, use, storage and protection of personal information, please refer to our Privacy Policy.

17. Intellectual Property

Unless otherwise stated, all website content, including logos, text, graphics, images, designs, branding and other materials, is owned by or used with authorization by Ramsetu Healthcare Services.

No website content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

18. Third-Party Links

The website may contain links to third-party websites, services or platforms.

Ramsetu Healthcare Services does not control such third-party websites and is not responsible for their content, availability, security or privacy practices.

Users should review the applicable policies of third-party websites before using them.

19. Limitation of Liability

Ramsetu Healthcare Services will make reasonable efforts to provide its services professionally and responsibly.

However, to the extent permitted by applicable law, Ramsetu Healthcare Services shall not be liable for loss, damage, delay or interruption arising from circumstances beyond its reasonable control or from matters outside the agreed scope of services.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

20. Force Majeure

Ramsetu Healthcare Services shall not be responsible for failure or delay in providing services due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Epidemics or pandemics
• Government restrictions
• Strikes or labour disruptions
• Transportation disruptions
• Fire, flood or accidents
• Serious emergencies
• Power or telecommunications failures
• Other unforeseen circumstances

21. Changes to These Terms

Ramsetu Healthcare Services may update or modify these Terms & Conditions from time to time.

The updated version will be published on this website with the revised effective date.

Continued use of the website after the updated Terms & Conditions are published constitutes acceptance of the updated terms, subject to applicable law.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or the services provided by Ramsetu Healthcare Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant place of business of Ramsetu Healthcare Services.

23. Contact Information

Ramsetu Healthcare Services

Address:
1st Floor, Shop No. 7, Seasons Harmony,
Behind Aayush Annexe Hospital, Wayle Nagar,
Khadakpada, Kalyan, Maharashtra – 421301

Phone: +91 84 22 886 999

Email: Ramsetuhealthcare@gmail.com

Website: ramsetuhealthcareservices.in

Last Updated: 11 August 2026

© 2026 Ramsetu Healthcare Services. All Rights Reserved.